Need help?
We’re happy to help with bugs, connection problems, lost progress, advertising or privacy questions, purchase issues, account-deletion requests, or anything else about Bomb Man Duel Arena.
Help us help you
Please include as much of the following as you can:
- Your friend code — shown on the Friends screen. This is the main way we can find your anonymous account.
- Your display name in the game.
- What happened — what you did, what you expected, and what you saw instead. Screenshots help a lot.
- Your device and Android version (for example “Samsung Galaxy S24, Android 15”).
- The game version — shown at the bottom of the Settings screen.
Account deletion
You can delete your account from inside the Game: open Settings → Delete account and confirm. This removes your anonymous account, display name, friend code, profile photo, leaderboard entry, wallet, friends list and chat messages from our Google Firebase backend, and clears the Game's local data on your device. You can keep playing straight away — the Game starts you again as a new player.
If you cannot reach that screen, email us with the subject “Delete my account” and include your friend code. Verified requests are completed within 30 days.
Two things are deliberately kept, and neither can be linked back to you once your account is gone: reports you filed about other players, which are moderation records, and purchase receipts, which are bound to a one-way hash of your account and exist to stop a purchase being claimed twice. See the Privacy Policy for details on what we process and store.
Privacy and ad choices
For a summary of what the Game collects and how ads and consent work, see the Privacy Policy. On supported Android builds, privacy or ad consent choices may also be available in Settings when required by Google’s consent tools.